FAQ — West Coast BatLab

Everything you need to know about bookings, HitTrax, coaching, equipment, and facility policies.

West Coast BatLab is located at 180-2520 Simpson Road, Richmond, BC, Canada.
We are open daily from 10:00 AM to 9:00 PM, Monday through Sunday.
We operate by ADVANCE ONLINE BOOKING ONLY. Please reserve your preferred batting cage or training session online before arriving so we can have the facility ready for you.
Walk-ins are not available. All visits require a confirmed online appointment.
Absolutely! Please call us at 778-888-3170 or email us at info@westcoastbatlab.com to check availability. We’ll be happy to confirm whether we can accommodate your request.
Yes. Free on-site parking is available for all customers.
Yes. We recommend arriving 10–15 minutes before your scheduled session to check in, get set up, and maximize your training time.
Yes! We offer batting cage rentals and training for both baseball and softball. Our facility is equipped with dedicated pitching machines and equipment for each sport.
Yes! We offer birthday parties, team events, corporate events, and private facility rentals.

Absolutely. We offer custom facility rentals for tournaments, showcases, team training, and special events. Contact us to discuss your needs.
Yes. Please let us know whether you'll be training for baseball or softball when making your reservation. This allows us to have the appropriate pitching machine and training balls set up before your session begins.
A maximum of 4 players are permitted per individual cage rental. For safety reasons, only 2 players may be inside the batting cage at any one time. One batter and one pitcher. The remaining players must stay outside the cage and wait for their turn.
Absolutely! West Coast BatLab is the perfect venue for birthday parties, team-building events, team celebrations, corporate events, private rentals, and other special occasions. You're welcome to bring your own food, non-alcoholic drinks, decorations, and party supplies. Book online or contact us for pricing, availability, and event planning.

Reservations can be made online through our Book Now page. If you need assistance or would like to arrange a custom booking, please contact us.
Yes. You can reserve one or both batting cages, depending on availability.
Absolutely! If you'd like to reserve the entire facility for a team, event, or private function, please contact us for availability and pricing.
Yes! Teams are welcome to reserve one or both cages for practices, workouts, and training sessions. If you need assistance or would like to arrange a custom booking, please contact us.

Yes. We work with experienced independent baseball coaches who offer private lessons at our facility. Private softball coaching will be available soon.
Visit our Coaches page to browse our instructors and book under Book Now, or contact us and we'll help match you with the right coach.
Yes. Our instructors provide team training focused on hitting, pitching, fielding, throwing mechanics, and overall player development.
West Coast BatLab welcomes players of all ages and skill levels, from beginners to elite competitive athletes.

HitTrax™ is an advanced baseball and softball simulator that combines real-time performance analytics with an immersive training experience. It instantly captures and displays detailed data for every swing and pitch, giving players immediate feedback on metrics such as exit velocity, launch angle, distance, and more. Watch your hits come to life on a virtual field, including many iconic MLB stadiums, while using the data to track progress and improve performance. HitTrax also features interactive game modes, allowing players to compete with teammates and friends through home run derbies, hitting challenges, and full simulated games, making every training session both productive and fun.
No. HitTrax is available as an optional add-on for $30 per hour and can be selected during the booking process.
- Yes. Teams can reserve HitTrax for practices, player evaluations, competitions, and training sessions.
Not at all. Our staff will help you get started and show you how to use the system.

We use professional-grade i-Hack Attack pitching machines for baseball and Senior Hack Attack pitching machines for softball. These machines can throw fastballs, curveballs, sliders, changeups, and a variety of other pitch types, providing a realistic game-like training experience for players of all skill levels.
Yes. Pitch speed and pitch type can be adjusted to suit your age, skill level, and training goals.
- I-Hack Attack Baseball or Senior Hack Attack Softball Pitching Machine
- Solo Ball Feeder
- Tanner Tee Heavy
- Training Balls (Taterballs and Baden Ballistic Baseballs)
- Pitching Mound
- Pitcher’s Pocket
- L-Screens
- Field Screens
- Home Plate Mats
Yes, you're welcome to use your own balls for pitching practice, soft toss, or tee work. However, for safety and consistency, only West Coast BatLab approved balls may be used with our pitching machines.
Yes. Players are responsible for bringing their own bat and batting helmet.
Yes. Bat rentals are $5, and batting helmet rentals are $5. Helmets are sanitized after each use.

We accept all major credit cards and other secure online payment methods.
Bookings may be cancelled or rescheduled up to 24 hours before the scheduled start time to receive a full refund or booking credit.
Refund eligibility depends on the type of booking and the timing of the cancellation. If you have questions about your reservation, please contact us and we'll be happy to help.

Yes. Every participant must complete a waiver before using the facility. NO EXCEPTIONS! Participants under 19 years of age must have their waiver signed by a parent or legal guardian.
Yes. A batting helmet must be worn at all times while inside the batting cage, except when you are pitching. This policy is in place to help ensure the safety of all players.
No. Only clean indoor athletic shoes are permitted. Metal and molded cleats are not allowed.
Food is not permitted inside the training areas. Water is welcome. Please help us keep the facility clean for everyone.
Do not attempt to hit the ball. Step away from the plate and notify West Coast BatLab staff immediately so the pitching machine can be checked and adjusted. Do not attempt to adjust the pitching machine yourself.
Players of all ages are welcome. Children should always be supervised by a parent, guardian, or coach.
Safety is our highest priority. Horseplay, misuse of equipment, or unsafe behavior may result in immediate removal from the facility without a refund.

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