Privacy Policy

At West Coast BatLab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how West Coast BatLab Inc. ("West Coast BatLab," "we," "our," or "us") collects, uses, stores, and protects the information you provide when using our website and services.

This policy applies to www.westcoastbatlab.com, our online booking platform, and any other digital services operated by West Coast BatLab. It does not apply to third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of those third-party sites before providing any personal information.

Cancellation Policy

To help us manage our schedule and provide fair access to all athletes, we ask that cancellations or rescheduling requests be made at least 12 hours before your scheduled booking.

Cancellations made with less than 12 hours' notice, missed appointments, or no-shows may be charged the full booking fee.

This policy applies to batting cage rentals, HitTrax sessions, private coaching, and any other booked services unless otherwise stated.

Participant Waiver and Liability

For the safety of all athletes and visitors, every participant must have a completed and signed Waiver of Liability on file before using the facility or participating in any activity.

Parents or legal guardians must complete the waiver for participants under the age of 19.

By using our services, you acknowledge that baseball and softball activities involve inherent risks, and participation is subject to the terms outlined in our waiver.

Acceptance of This Privacy Policy

By accessing or using our website, you acknowledge that you have read and accepted this Privacy Policy.

If you submit personal information through our website, booking system, contact forms, or other online services, you consent to the collection, use, and disclosure of your information as described in this policy.

If you do not agree with these terms, please do not provide personal information through our website or online services.

Information We Collect

We only collect the information we need to provide you with the best experience at West Coast BatLab. The information you choose to share with us may include your name, email address, phone number, and any details needed to complete your booking or respond to your questions.

You may provide this information when you:

  • Book a batting cage or HitTrax session

  • Register for a program, membership, or event

  • Complete a participant waiver

  • Contact us through our website or email

  • Subscribe to receive updates or special offers

  • Make a payment for our services

We only use this information to manage your bookings, communicate with you, and provide the services you've requested. We do not sell your personal information to third parties.

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Managing reservations and bookings

  • Processing payments

  • Communicating about your appointments

  • Providing customer support

  • Sending important service updates

  • Responding to inquiries

  • Improving our services and customer experience

  • Sending promotional emails or newsletters only if you have chosen to receive them

We do not sell or rent your personal information to third parties.

Protecting Your Information

West Coast BatLab takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Access to personal information is limited to authorized employees, contractors, or service providers who require it to perform their duties and who are expected to maintain its confidentiality.

While we make every effort to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Third-Party Services

We may use trusted third-party providers for services such as online booking, payment processing, email communications, or website hosting. These providers only receive the information necessary to perform their services on our behalf and are responsible for protecting your information in accordance with their own privacy practices.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.